ITIL is a hot topic in IT circles today with much interest and emphasis being placed on its understanding and implementation at the individual as well as organizational level. This gives rise to a need for a good understanding of what ITIL is and how it benefits the IT services industry. Confusion and uncertainty exists in the understanding of the ITIL certification process and the various requirements and costs involved. Moreover, the many benefits and cost savings that ITIL offers to the organization and the career benefits to the individual are also not well known among many professionals.

Join experienced ITIL trainer and consultant Vivek Shrivastava for a practical introduction to ITIL in an interactive and informative seminar on July 14, 2010.

The topics presented in the seminar will include:

• Fundamental concepts regarding IT Service Management that lead up to the ITIL body of knowledge including the current shift to the service oriented approach
• The ITIL V3 body of knowledge at a high level including the 5 domain areas of Service Strategy, Service Design, Service Transition, Service Operations & Continual Service Improvement
• A high level overview of ITIL and how it benefits the individual, the IT department and the organization Certification information
• The different levels of certification and the requirements, cost and effort required for each
• Detailed analysis of the workings of the Change Management Process will be presented to tie in the theory presented to a practical process implementation.
• Questions and Answers

This meeting is free of charge for SCQAA members and Bank of America employees only. For non-members it is $10 per person payable at the registration desk.

I hope to see you there.
 
Sujit Ghosh
Program Chair- SCQAA- SF Valley Chapter

sujit58@gmail.com
 
PS: Let us know if you want to become a member of SCQAA-SF chapter.